Silveria Jewel Return and Exchange Policy
This Return and Exchange Policy establishes the conditions for the return and exchange of products purchased through the silveriajewel.com website operated by Silveria Jewel (“Company”).
Return Conditions:
If the Buyer is not satisfied with the purchased product(s), they may return the product(s) within 30 days from the date of delivery.
The returned product(s) must be unused, undamaged, in their original packaging, and in the same condition as received.
The returned product(s) must be accompanied by all documents required for the return process.
Exchange Conditions:
If the Buyer wishes to exchange the purchased product(s), they may request an exchange within 30 days from the date of delivery.
The exchange request is subject to the availability of the product(s) to be exchanged.
The product(s) to be exchanged must be unused, undamaged, in their original packaging, and in the same condition as received.
Return and Exchange Procedure:
The Buyer requesting a return or exchange should notify their request by sending an email to [email protected]
After receiving the request, the Company will respond to the Buyer and explain the return or exchange procedure.
Once the return or exchange request is approved, the Buyer must return the product(s) to the specified address.
After evaluating the condition of the returned product(s), the return or exchange process will be carried out.
Return and Exchange Fees:
The shipping and other expenses incurred as a result of the return or exchange of the product(s) are borne by the Buyer.
This Return and Exchange Policy establishes the general return and exchange conditions of Silveria Jewel Company. Please contact us for special circumstances.