Silveria Jewel Delivery Policy
This Delivery Policy sets out the terms and timelines for the delivery of orders placed through the silveriajewel.com website operated by Silveria Jewel (“Company”).
- Delivery Time:
1.1. Purchased product(s) are prepared and dispatched within the specified time after the order is confirmed. The delivery time may vary depending on the Buyer’s location, selected shipping method, and product availability.
1.2. The delivery time is communicated to the Buyer after the order is confirmed. In special circumstances (such as peak periods or holidays), the delivery time may be extended. In such cases, the Buyer will be informed accordingly.
- Delivery Address:
2.1. The Buyer must provide the delivery address accurately and completely during the ordering process. The Company is not responsible for delays caused by incorrect or incomplete address information.
2.2. Delivery is made to the address specified by the Buyer. If the Buyer is unavailable or no one is present at the delivery address, the courier company takes necessary steps (e.g., leaving a note or scheduling another delivery date).
- Shipping Fees:
3.1. Delivery fees are borne by the Buyer and paid at the prices specified during the ordering process. Free shipping options may be offered under special campaigns or promotions. - Courier Company and Tracking Number:
4.1. The Company collaborates with reliable and recognized courier companies. The Buyer is provided with a tracking number during the delivery process so that the status of the order can be tracked. - Damaged or Lost Deliveries:
5.1. If the Buyer identifies any damage or shortage in the product(s) during delivery, they should report the situation to the courier company. For damaged or lost deliveries, the Buyer should contact the courier company and initiate the necessary procedures. - Returned Deliveries:
6.1. If the product(s) are returned due to unsuccessful delivery attempts at the delivery address, the Company contacts the Buyer and takes necessary steps to resolve the situation.